Fulfilment and International Shipping Model
Delariva Store operates through a combination of direct fulfilment, international logistics partnerships and dropshipping services in order to provide customers with access to a wider range of products, collections and specialised martial arts equipment.
Under this operational model, certain products available through our website may be supplied, processed and shipped directly by carefully selected third-party suppliers, manufacturers, fulfilment centres or logistics partners located in different countries.
This structure allows Delariva Store to offer a broader catalogue, exclusive collections and improved product availability across multiple regions.
Customer Acknowledgement
By placing an order through Delariva Store, the customer expressly acknowledges and accepts that:
Products May Be Shipped from Different Countries
Products available on the website may be dispatched from:
- European Union warehouses;
- international fulfilment centres;
- manufacturing facilities;
- authorised logistics partners;
- third-party suppliers located in different jurisdictions.
As a result, orders may originate from different countries depending on:
- product availability;
- stock allocation;
- logistical optimisation;
- supplier location.
Orders May Arrive in Separate Shipments
Where an order contains multiple items, products may be shipped separately and delivered at different times.
This may occur due to:
- different supplier locations;
- stock availability;
- warehouse distribution systems;
- international logistics arrangements.
Customers may therefore receive separate tracking numbers and multiple deliveries relating to the same order.
Delivery Times May Vary Significantly
Because Delariva Store operates through international fulfilment and dropshipping systems, delivery times are estimated and may vary considerably depending on factors such as:
- destination country;
- customs processing;
- carrier delays;
- seasonal demand;
- supplier processing times;
- international transportation conditions;
- force majeure events.
Estimated delivery times displayed on the website are indicative only and should not be interpreted as guaranteed delivery deadlines unless expressly stated otherwise.
Packaging May Differ
Certain products may arrive in packaging that differs from standard Delariva Store branding.
Depending on the supplier or fulfilment partner, customers acknowledge that:
- packaging formats may vary;
- external branding may differ;
- supplier packaging may be used;
- products may not always include Delariva-branded wrapping or promotional materials.
These differences do not affect the authenticity, functionality or quality standards of the products supplied.
Customs Duties, Import Taxes and Local Charges
For certain international shipments outside the European Union, local customs duties, import taxes or administrative fees may apply depending on the destination country’s legislation.
Unless otherwise expressly stated, such charges remain the responsibility of the customer.
Delariva Store cannot guarantee the absence of customs inspections or import procedures imposed by local authorities.
Supplier Selection and Quality Standards
Delariva Store endeavours to work only with suppliers and logistics partners that meet appropriate standards of:
- product quality;
- reliability;
- fulfilment capability;
- operational consistency.
However, fulfilment operations involving third-party logistics may occasionally result in delays or operational variations beyond our direct control.
Consumer Rights and Legal Responsibility
Notwithstanding the use of third-party suppliers, fulfilment centres or dropshipping partners, Delariva Store remains legally responsible towards the consumer in accordance with applicable European Union and Portuguese consumer protection legislation.
This includes, where applicable:
- statutory consumer rights;
- legal guarantees;
- refund obligations;
- withdrawal rights;
- complaint handling;
- after-sales support.
The use of dropshipping or external fulfilment providers does not limit or exclude the legal rights granted to consumers under applicable law.
Returns and Refunds
Returns, exchanges and refund requests remain subject to the applicable Delariva Store policies and legal consumer protections.
Customers are encouraged to contact our support team before initiating a return process.
Fraud Prevention and Order Verification
Delariva Store reserves the right to:
- verify order authenticity;
- request additional verification information;
- suspend suspicious transactions;
- cancel orders where fraud or abuse is reasonably suspected.
This measure is intended to protect both customers and the integrity of our payment and fulfilment systems.
Limitation Regarding External Delays
Delariva Store shall not be held responsible for delays caused by factors outside its reasonable control, including but not limited to:
- customs inspections;
- transport disruptions;
- strikes;
- geopolitical events;
- natural disasters;
- carrier failures;
- supplier operational interruptions.
Policy Updates
Delariva Store reserves the right to modify or update this Dropshipping Policy at any time in order to reflect operational, legal or commercial changes.
Updated versions shall become effective upon publication on the website.
Contact Information
For questions relating to shipping, fulfilment or this policy, please contact:
Delariva Store
📩 contact@delarivastore.com
📞 +351 234 304 072